Verification of Benefits & Referral Coordinator

Position Overview

Benefits Verification Specialists play a crucial role in providing patients access to the medications and therapies they need by contacting insurance companies to verify patient-specific benefits for programs we administer. Verification of Benefits Specialist will contact insurance companies, on behalf of Vero Orthopaedics, to verify patient-specific benefits. The Benefits Verification Specialist will ask appropriate questions regarding patients' benefits and complete data entry and/or appropriate forms to document patients' benefits coverage. This person must be well organized, flexible, and enjoy the challenges in a fast-paced growing company.

  • Review all patient insurance information needed to complete the benefit verification process minimum of once a month.
  • Verify patient-specific benefits and precisely document specifics for various payer plans including patient coverage, cost share, access/provider options, and referral requirements.
  • Verification process could include electronic validation of pharmacy coverage and medical eligibility.
  • Identify any restrictions and details on how to expedite patient access.
  • Work in a fast-paced office environment.
  • Work requires focus, flexibility, and the ability to adapt to changing work situations.
  • This position requires that the Associate be seated most of the day.
  • Perform related duties and special projects as assigned.


  • Proficient Windows-based experience including fundamentals of data entry/typing.
  • Working knowledge of Outlook, Word, and Excel.
  • Strong interpersonal skills and professionalism.
  • Independent problem solver, good decision maker, and robust analytical skills.
  • Strong attention to detail.
  • Effective written and verbal communication.
  • Attention to detail, flexibility, and the ability to adapt to changing work situations.
  • Strong attention to detail.

Education, Experience, and Licensing

  • High school diploma or equivalent (preferred).
  • Preferred experience in medical office administration, benefit verification, or customer service at an insurance company.
  • Familiarity with verification of insurance benefits preferred.
  • Strong customer service experience.


  • Integrity: Job requires being honest and ethical.
  • Analytical Thinking: Job requires analyzing information and using logic to address work-related issues and problems.
  • Attention to Detail: Job requires being careful about detail and thorough in completing work tasks.
  • Dependability: Job requires being reliable, responsible, and dependable and fulfilling obligations.
  • Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

Apply Online